Returns & refunds
Updated 6 September 2026
Fresh flowers
Fresh flowers, fresh floral arrangements and fresh orchids cannot be returned for a change of mind because they are perishable. This does not affect your rights if an order arrives damaged, defective or incorrect.
Gifts and non-fresh items
Request a return of non-fresh products, including preserved roses and accessories, within 7 days of receiving your order. Items must be unused and in their original condition, with original packaging where applicable.
Return fee
A single total fee of AED 25 per change-of-mind return covers collection and handling and is deducted from the refund. No additional return fee is charged on top of this amount. There is no return fee for damaged, defective or incorrect items.
Damaged or incorrect orders
Contact us as soon as possible with your order number and photographs of the issue where available. We will arrange an appropriate remedy without return charges, including replacement or refund as applicable to the issue and your legal rights.
How to return an item
Contact us through our contact page before sending anything back so we can confirm eligibility and arrange collection. Refunds are made to the original payment method after the returned item is received and inspected; your bank or payment provider may take additional time to show the credit.
Consumer rights
This policy applies to Flower Corner orders in the UAE and does not limit your statutory consumer rights.